{"id":909,"date":"2025-10-18T10:28:45","date_gmt":"2025-10-18T08:28:45","guid":{"rendered":"https:\/\/picktwist.shop\/privacy-policy\/"},"modified":"2025-10-18T10:28:45","modified_gmt":"2025-10-18T10:28:45","slug":"privacy-policy","status":"publish","type":"page","link":"https:\/\/picktwist.shop\/nl\/privacy-policy\/","title":{"rendered":"Privacy Policy"},"content":{"rendered":"\t\t
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<\/p>\n

1. Data Controller<\/p>\n

<\/p>\n

Data Controller: Manuel Harari
Tax ID: 31024165V
Contact email: info@picktwist.com
Trademark: PickTwist<\/p>\n

<\/p>\n

The data controller guarantees compliance with Regulation (EU) 2016\/679 (GDPR) and Organic Law 3\/2018 (LOPDGDD).<\/p>\n

<\/p>\n

2. Personal Data Collected<\/p>\n

<\/p>\n

<\/p>\n

PickTwist only collects the data necessary to manage orders and communications. The data may include:<\/p>\n

First and last name<\/p>\n

Postal address
\nEmail address
\nTelephone number (if provided by the customer)
\nPayment details (managed by the payment gateway, not stored on PickTwist)
\nInformation required for customer support (inquiries, incidents, returns)<\/p>\n

<\/p>\n

No sensitive data is collected.<\/p>\n

<\/p>\n

3. Purpose of processing<\/p>\n

<\/p>\n

Data is used for the following purposes:<\/p>\n

<\/p>\n

1. Managing orders:<\/p>\n

<\/p>\n

Processing purchases<\/p>\n

<\/p>\n

<\/p>\n

Prepare shipments<\/p>\n

<\/p>\n

<\/p>\n

Inform about the status of the order<\/p>\n

<\/p>\n

<\/p>\n

\u20072.\u2060 \u2060Customer service:<\/p>\n

<\/p>\n

<\/p>\n

Answer queries<\/p>\n

<\/p>\n

<\/p>\n

Manage incidents, returns or guarantees<\/p>\n

<\/p>\n

<\/p>\n

\u20073.\u2060 \u2060Legal obligations:<\/p>\n

<\/p>\n

<\/p>\n

Billing<\/p>\n

<\/p>\n

<\/p>\n

Accounting<\/p>\n

<\/p>\n

<\/p>\n

Tax requirements<\/p>\n

<\/p>\n

<\/p>\n

\u20074.\u2060 \u2060Informative communications:<\/p>\n


\n<\/p>\n

Emails required to confirm and manage the purchase
PickTwist does not send newsletters or advertising without explicit consent.<\/p>\n

<\/p>\n

<\/p>\n

4. Legal basis for processing<\/p>\n

<\/p>\n

Processing is based on:<\/p>\n

<\/p>\n

Performance of the contract (purchase and shipping management).<\/p>\n

<\/p>\n

Compliance with legal obligations (invoicing and taxation).<\/p>\n

<\/p>\n

<\/p>\n

User consent where applicable (e.g., contact forms).<\/p>\n

<\/p>\n

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5. Transfer of data to third parties<\/p>\n

<\/p>\n

Data is not sold or transferred to third parties for commercial purposes.<\/p>\n

<\/p>\n

Data is only shared with essential suppliers for order fulfillment, exclusively with the minimum necessary information:<\/p>\n

<\/p>\n

Shipping company (for order delivery).<\/p>\n

<\/p>\n

Payment gateway (to process payment).<\/p>\n

<\/p>\n

<\/p>\n

Web hosting service (to maintain the online store).<\/p>\n

<\/p>\n

<\/p>\n

All these providers comply with the GDPR.<\/p>\n

<\/p>\n

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6. International Transfers<\/p>\n

<\/p>\n

PickTwist does not perform international data transfers outside the EU. If any external provider involves a transfer (e.g., hosting or payment gateway), they must comply with the guarantees provided for in the GDPR.<\/p>\n

<\/p>\n

<\/p>\n

7. Data Retention Period<\/p>\n

<\/p>\n

Data is retained only for the necessary time:<\/p>\n

<\/p>\n

Order data: for the legal periods of invoicing and tax obligations (normally 5 years).<\/p>\n

<\/p>\n

Contact data: until the query or issue is resolved.<\/p>\n

<\/p>\n

Data for commercial communications: only if the user has given consent, until they withdraw it.<\/p>\n

<\/p>\n

Data for marketing communications: only if the user has given consent, until they withdraw it.<\/p>\n

<\/p>\n

Order data: for the legal periods of invoicing and tax obligations (normally 5 years).<\/p>\n

–><\/p>\n

When the data is no longer needed, it will be deleted using appropriate measures.<\/p>\n

<\/p>\n

<\/p>\n

8. User Rights<\/p>\n

<\/p>\n

The user may exercise the following rights at any time:<\/p>\n

<\/p>\n

Right of access<\/p>\n

<\/p>\n

Right to rectification<\/p>\n

<\/p>\n

Right to erasure (right to be forgotten)<\/p>\n

<\/p>\n

<\/p>\n

Right to object<\/p>\n

<\/p>\n

Right to restriction of processing<\/p>\n

<\/p>\n

Right to data portability<\/p>\n

<\/p>\n

To exercise these rights, you must send an email to: info@picktwist.com, indicating the right you wish to exercise and proving your identity.<\/p>\n

<\/p>\n

If the user believes that their data has not been processed correctly, they can file a complaint with the Spanish Data Protection Agency (AEPD).<\/p>\n

<\/p>\n

<\/p>\n

9. Data Security<\/p>\n

<\/p>\n

PickTwist applies reasonable technical and organizational measures to ensure the security, integrity, and confidentiality of personal data.<\/p>\n

<\/p>\n

Payments are processed through certified external gateways; PickTwist does not store card data.<\/p>\n

<\/p>\n

10. Cookies<\/p>\n

<\/p>\n

The website may use technical cookies necessary for the operation of the store. Analytical or marketing cookies will only be applied if the user expressly accepts them in the corresponding banner.<\/p>\n

<\/p>\n

Full information is detailed in the Cookie Policy, which can be consulted in its own section.<\/p>\n

<\/p>\n

11. Minors<\/p>\n

<\/p>\n

<\/p>\n

12. Policy Changes<\/p>\n

<\/p>\n

PickTwist may update this Privacy Policy as needed. Any significant changes will be posted on this page.<\/p>\n

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1.\u2060 \u2060Responsable del tratamiento<\/p>\n\n\n\n

Responsable: Manuel Harari
NIF: 31024165V
Correo de contacto: info@picktwist.com
Marca comercial: PickTwist<\/p>\n\n\n\n

El responsable garantiza el cumplimiento del Reglamento (UE) 2016\/679 (RGPD) y la Ley Org\u00e1nica 3\/2018 (LOPDGDD).<\/p>\n\n\n\n

\u20072.\u2060 \u2060Datos personales que se recogen<\/p>\n\n\n\n

PickTwist recoge \u00fanicamente los datos necesarios para gestionar pedidos y comunicaciones. Los datos pueden incluir:<\/p>\n\n\n\n

Nombre y apellidos<\/p>\n\n\n\n

Direcci\u00f3n postal<\/p>\n\n\n\n

Direcci\u00f3n de email<\/p>\n\n\n\n

Tel\u00e9fono (si el cliente lo proporciona)<\/p>\n\n\n\n

Datos de pago (gestionados por la pasarela, no se almacenan en PickTwist)<\/p>\n\n\n\n

Informaci\u00f3n necesaria para la atenci\u00f3n al cliente (consultas, incidencias, devoluciones)<\/p>\n\n\n\n

No se recopilan datos sensibles.<\/p>\n\n\n\n

\u20073.\u2060 \u2060Finalidad del tratamiento<\/p>\n\n\n\n

Los datos se utilizan para las siguientes finalidades:<\/p>\n\n\n\n

\u20071.\u2060 \u2060Gestionar pedidos:<\/p>\n\n\n\n

Procesar compras<\/p>\n\n\n\n

Preparar env\u00edos<\/p>\n\n\n\n

Informar sobre el estado del pedido<\/p>\n\n\n\n

\u20072.\u2060 \u2060Atenci\u00f3n al cliente:<\/p>\n\n\n\n

Responder consultas<\/p>\n\n\n\n

Gestionar incidencias, devoluciones o garant\u00edas<\/p>\n\n\n\n

\u20073.\u2060 \u2060Obligaciones legales:<\/p>\n\n\n\n

Facturaci\u00f3n<\/p>\n\n\n\n

Contabilidad<\/p>\n\n\n\n

Requisitos fiscales<\/p>\n\n\n\n

\u20074.\u2060 \u2060Comunicaciones informativas:<\/p>\n\n\n\n

Emails necesarios para confirmar y gestionar la compra
PickTwist no env\u00eda newsletters ni publicidad sin consentimiento expl\u00edcito.<\/p>\n\n\n\n

\u20074.\u2060 \u2060Base legal del tratamiento<\/p>\n\n\n\n

El tratamiento se basa en:<\/p>\n\n\n\n

Ejecuci\u00f3n del contrato (gesti\u00f3n de compras y env\u00edos).<\/p>\n\n\n\n

Cumplimiento de obligaciones legales (facturaci\u00f3n y fiscalidad).<\/p>\n\n\n\n

Consentimiento del usuario cuando aplique (por ejemplo, formularios de contacto).<\/p>\n\n\n\n

\u20075.\u2060 \u2060Cesi\u00f3n de datos a terceros<\/p>\n\n\n\n

Los datos no se venden ni se ceden a terceros con fines comerciales.<\/p>\n\n\n\n

Solo se comparten con proveedores imprescindibles para ejecutar los pedidos, exclusivamente con la informaci\u00f3n m\u00ednima necesaria:<\/p>\n\n\n\n

Empresa de transporte (para entregar el pedido).<\/p>\n\n\n\n

Pasarela de pago (para procesar el pago).<\/p>\n\n\n\n

Servicio de alojamiento web (para mantener la tienda online).<\/p>\n\n\n\n

Todos estos proveedores cumplen el RGPD.<\/p>\n\n\n\n

\u20076.\u2060 \u2060Transferencias internacionales<\/p>\n\n\n\n

PickTwist no realiza transferencias internacionales de datos fuera de la UE.
Si alg\u00fan proveedor externo implicara una transferencia (por ejemplo, hosting o pasarela de pago), deber\u00e1 cumplir las garant\u00edas previstas en el RGPD.<\/p>\n\n\n\n

\u20077.\u2060 \u2060Plazo de conservaci\u00f3n de los datos<\/p>\n\n\n\n

Los datos se conservan \u00fanicamente durante el tiempo necesario:<\/p>\n\n\n\n

Datos de pedidos: durante los plazos legales de facturaci\u00f3n y obligaciones fiscales (normalmente 5 a\u00f1os).<\/p>\n\n\n\n

Datos de contacto: hasta que se resuelva la consulta o incidencia.<\/p>\n\n\n\n

Datos para comunicaciones comerciales: solo si el usuario dio consentimiento, hasta que lo retire.<\/p>\n\n\n\n

Cuando los datos ya no sean necesarios, se eliminar\u00e1n con medidas adecuadas.<\/p>\n\n\n\n

\u20078.\u2060 \u2060Derechos del usuario<\/p>\n\n\n\n

El usuario puede ejercer en cualquier momento:<\/p>\n\n\n\n

Derecho de acceso<\/p>\n\n\n\n

Derecho de rectificaci\u00f3n<\/p>\n\n\n\n

Derecho de supresi\u00f3n (derecho al olvido)<\/p>\n\n\n\n

Derecho de oposici\u00f3n<\/p>\n\n\n\n

Derecho de limitaci\u00f3n del tratamiento<\/p>\n\n\n\n

Derecho a la portabilidad de los datos<\/p>\n\n\n\n

Para ejercerlos, debe enviar un email a: info@picktwist.com, indicando el derecho que desea ejercer y acreditando su identidad.<\/p>\n\n\n\n

Si el usuario considera que sus datos no han sido tratados correctamente, puede presentar una reclamaci\u00f3n ante la Agencia Espa\u00f1ola de Protecci\u00f3n de Datos (AEPD).<\/p>\n\n\n\n

\u20079.\u2060 \u2060Seguridad de los datos<\/p>\n\n\n\n

PickTwist aplica medidas t\u00e9cnicas y organizativas razonables para garantizar la seguridad, integridad y confidencialidad de los datos personales.<\/p>\n\n\n\n

Los pagos se procesan mediante pasarelas externas certificadas; PickTwist no almacena datos de tarjetas.<\/p>\n\n\n\n

10.\u2060 \u2060Cookies<\/p>\n\n\n\n

La web puede utilizar cookies t\u00e9cnicas necesarias para el funcionamiento de la tienda.
Las cookies anal\u00edticas o de marketing solo se aplicar\u00e1n si el usuario lo acepta expresamente en el banner correspondiente.<\/p>\n\n\n\n

La informaci\u00f3n completa se detalla en la Pol\u00edtica de Cookies, que puede consultarse en su propia secci\u00f3n.<\/p>\n\n\n\n

11.\u2060 \u2060Menores de edad<\/p>\n\n\n\n

Los productos de PickTwist no est\u00e1n destinados a menores.
No se procesan de forma consciente datos personales de menores de 14 a\u00f1os.<\/p>\n\n\n\n

12.\u2060 \u2060Modificaciones de la pol\u00edtica<\/p>\n\n\n\n

PickTwist puede actualizar esta Pol\u00edtica de Privacidad cuando sea necesario.
Si se realizan cambios relevantes, se informar\u00e1 en esta p\u00e1gina.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

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